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Subprocessors
Last update: 8 October 2026
Approved subprocessors for Modeus (HS8)
This register identifies the third-party service providers engaged by Modeus to process personal data in connection with the HS8 platform and associated support services. It describes the services provided and the locations where processing takes place.
| Subprocessor entity | Nature of processing / service provided | Location of processing |
|---|---|---|
| Microsoft Corporation (Microsoft Azure) |
Cloud infrastructure, hosting, automated patching (Azure Update Management), and infrastructure security monitoring. | Primary in-region Azure Cloud Data Centers (e.g., UK / Europe for UK/EU tenancies; Sydney/Melbourne for AU) |
| HubSpot, Inc. | Customer Relationship Management (CRM) platform, customer contact information, and support ticket management. | Cloud hosted / HubSpot infrastructure |
| Twilio / SendGrid | Transactional email delivery, system notifications, and automated communication services. | Cloud hosted / SendGrid platform |
| Vonage / Nexmo | Transactional SMS messaging and multi-factor authentication communication services. | Cloud hosted / Nexmo platform |
| Google LLC (Google Workspace) |
Google Workplace Suite e.g. Corporate email (Gmail), document storage (Google Drive), etc | Cloud hosted / Google Workspace infrastructure |
| Aircall | IP telephony and incoming/outgoing customer voice communications for support and account management. | Cloud hosted / Aircall platform |
| TeamViewer Germany GmbH | Remote screen-sharing and remote desktop client software used by Modeus Support Analysts for troubleshooting, system configuration, and data imports | Cloud-hosted / Germany / Remote client sessions |
| Client Network & Remote Access VPN Providers(e.g., Cisco AnyConnect, Palo Alto GlobalProtect, Microsoft RDP) | Encrypted network tunnels and remote connection clients used by Modeus to connect into client-managed server environments for HS8 installation, configuration, and support | Hosted on customer infrastructure |
| Zapier | Cloud workflow automation tool used to transfer operational and support data between approved applications | Cloud hosted / Zapier platform |
| Customer-controlled systems and technology which is integrated with Modeus systems | Various systems which transfer data between and provide underlying technology for Modeus systems. For example Vet Practice Management Systems, Patient Administration Systems, Dispense Systems. | Hosted on customer infrastructure or cloud |
Note: Exact data center street addresses for third-party SaaS vendors like HubSpot, Aircall and Zapier are managed directly by those vendors under their global cloud availability policies.
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